Privacy Policy

Laguna Novigrad d.d., PIN: 58935879058, Škverska 8, 52466 Novigrad, Croatia (hereinafter: Aminess” or “we/us”), which operates under the Aminess Hotels & Campsites brand, has composed this Privacy Policy to offer you information about the purpose and conditions under which we process the personal data you provide via our www.vergal.hr website.

Our Privacy Policy describes the kinds of personal data we collect and process, the purpose of the data processing, how long we store data, the safety measures we undertake to protect your personal data from misuse, and the steps you should follow if you have any questions or requests regarding your personal data.

The data we collect depends on the kind of online service provided, which are:

  • Online inquiries: first name, last name, address, e-mail address, telephone number
  • Sales and payment for online services (purchasing of products): first name, last name, e-mail address, telephone number, payment data

Aminess processes your personal data for the following purposes:

ORDERING PRODUCTS

When you send us an inquiry to order a product, we take your first and last name, home address, e-mail address, telephone number, and other data we need to offer you the services you seek and to deliver products.

Users of our webshop are ensured the highest level of data protection. To confirm the authenticity of our website and to transfer data securely between your computer and our servers, we use encrypted communication and an SSL certificate from a recognised provider. All personal data, numbers from personal documents, credit cards, or other payment methods users provide via the reservation system are transferred exclusively via a connection encrypted in accordance with current international standards.

SERVICE NOTIFICATIONS

We will also process your personal data for a limited time to send you notifications about services, special offers, benefits, discounts, and new offers we believe you have expressed a clear interest in, which we consider pursues of our legitimate interest.

You may object to such processing at any time and quit receiving such messages by selecting the corresponding option in the message you receive.

RESOLVING COMPLAINTS AND ANSWERING INQUIRIES

In order to reply to all your inquiries or possible complaints, we require data on your first and last name, as well as an e-mail address to which we may send the requested information. If you contact us with an inquiry, the data you provide us when doing so will be processed exclusively in order to provide the information you seek. After replying to your inquiry, we will delete the data you have provided us.

Personal data necessary to resolve complaints for services rendered are kept for one year from the date they are received in accordance with regulations governing consumer protection and hospitality services.

RECIPIENTS OF PERSONAL DATA

Exceptionally and based on a written request relying on applicable legal regulations, we are required to provide or enable access to certain personal data to government agencies (e.g. courts, police, regulatory bodies, etc.).

When necessary for us to provide our services, personal data is also forwarded to our trusted partners (data processors) in order to enable user support, to maintain our IT system, or to fulfil similar needs, all under the required measures of data protection.

PERSONAL DATA PROTECTION MEASURES

We process the personal data we collect while implementing the adequate legal, technical, and organisational safety measures to prevent any unauthorised processing of data. We collect only data necessary for data processing, and we keep data only as long as defined by legal provisions.

USERS’ PERSONAL DATA PROCESSING RIGHTS

Depending on the purpose and the legal basis of data processing, you may always request:

  • access to your personal data
  • correction of your personal data
  • erasure of your personal data
  • restricted processing of your personal data.

If you believe that any of your rights have been violated, you may file a complaint regarding the processing of your personal data with the national supervisory authority. The supervisory authority in Croatia is the Personal Data Protection Agency, Martićeva 14, 10000 Zagreb, Croatia, azop@azop.hr.

CONTACT FOR PERSONAL DATA PROTECTION

Requests, complaints or inquiries regarding the processing and protection of personal data may be addressed to:

  • by e-mail: privacy@aminess.com
  • by post: Laguna Novigrad d.d. Škverska 8, 52466 Novigrad, Croatia.

In accordance with the applicable legal regulations governing the protection of personal data, every request / inquiry will be resolved as soon as possible, no later than 30 days from when it is received.

During our contact and the establishment of the aforementioned requirements, we undertake to make all reasonable efforts to confirm your identity and prevent unauthorised processing of your personal data.

Data protection officer contact information:
E-mail: privacy@aminess.com
Škverska 8, 52466 Novigrad, Croatia

AMENDMENTS TO THE PRIVACY POLICY

This Privacy Policy is in force as of 15 October 2019.

Notification regarding amendments to the Policy will be made available in due time on this website.